Spring 2003 Citizen Survey

Manchester Police Department

Date: November 10, 2003

Of the 1500 surveys sent out, approximately 476 were returned and utilized for these results. Not all surveys were filled out completely, so therefore there are not always 476 responses to all questions.

The following is a list of statements pertaining to the services provided by the Manchester Police Department. The respondents were asked to rate each concern. Majority agreed to all statements.

	Strongly Disagree	Disagree	Agree	Strongly Agree
1) I feel that Officers:
(a) display a professional appearance.	3	19	306	106
(b) are courteous while interacting with the community	5	26	310	102
(c) are aware of public needs and concerns	4	28	294	111
(d) are attentive to these needs and concerns	5	25	302	107
(e) are competent in the execution of their duties	5	27	292	116
(f) respond promptly to calls for service	6	24	287	123
2) I feel comfortable contacting the Manchester Police Department with any problems questions or concerns	5	24	293	118
3) I feel that the Manchester Police Department is successful in reducing the amount of crime in our community	5	23	296	113
4) I feel safe in the neighborhood I live in	5	23	305	110
5) I feel safe in the Town of Manchester during the day	5	24	307	107
6) I feel safe in the Town of Manchester at night	5	32	296	110

2. In the past twelve months have you had any contact with the Manchester Police Department? Majority of respondents did not have any contact with the Police Department.

Yes 182 No 266

21 Work/volunteer for the police

56 Report a crime

42 Obtain information

14 You were a suspect

49 Report a neighborhood problem

28 You were a victim

21 Report something suspicious

77 Other (explain)____________

35 Report at traffic accident ____________________________

Were you satisfied with the outcome of your contact with the Manchester Police?

Yes 156 No 26

3. How can the Manchester Police Department improve its services? Number to left is number that agreed with the statement.

24 Be more courteous

43 Be more friendly

113 Concentrate on serious crime

101 Get to know citizens

172 Don’t discriminate

72 Reduce Drunk Driving

57 Improve training

226 Hire more officers

151 More community involvement

105 More concern with minor crime

159 More traffic enforcement

263 Reduce speeding/reckless driving

69 Improve conditions on your Street

4. Has the amount of crime in your Manchester Neighborhood (residence or workplace) in the past twelve months . Number to left is number that agreed with the statement.

29 Increased

35 Decreased

173 Stayed about the same

224 Don’t Know

5. Please rate your level of concern on these issues while in Manchester. Number in center is number that agreed with the statement.

	Very Concerned	Somewhat Concerned	Not Very Concerned	Not Concerned
Being involved in a traffic collision	126	138	120	58
Having someone break into your home	172	144	121	26
Having Property damaged by vandals	130	127	166	40
Being attacked by someone with a weapon	96	90	175	78
Being harassed by teens or adults on the street	92	127	146	84
Property (including an auto) stolen	89	100	210	40
Being physically or sexually assaulted	55	106	228	64
Being robbed or mugged on the streets	51	106	224	78
Having someone break into your business	63	58	157	141
Being cheated, conned, or swindled out of money	0	67	276	86

6. Please rate the following issues in your neighborhood (residence or workplace)? Number in center is number that agreed with the statement.

	No Problem	Major Problem	Moderate Problem	Minor Problem
Personal contact between citizens and the police	22	10	34	387
Noisy neighbors, loud music, late parties	12	45	57	339
Vandalism, like people breaking windows and writing on walls	10	54	54	323
People breaking in or sneaking into homes to steal something	10	22	78	332
Suspicious people hanging out on the streets	10	54	34	342
People being mugged or robbed on the streets	22	21	22	363
Sale or use of drugs in public places	11	21	21	363
People drinking in public places	11	44	31	342
Parking violations	11	22	89	296
Speeding and careless driving	46	134	77	183
Murder	0	55	11	374
Assaults	0	11	21	384
Sex Offenses	0	0	32	384
Child Abuse	0	10	66	328
Domestic disputes/family violence	0	22	44	313
Teenagers causing problems/disturbances/harassing/intimidating	21	0	21	350

Demographics

Gender: Male 262 Female 214